Returns
Luciteria Science offers a 30-day money-back guarantee on most products. If you are unhappy with your purchase for any reason please send us an email to questions@luciteria.com.  If an item is damaged in shipping please let us know as quickly as possible after you receive your order. 

To receive proper credit for your return it must be sent in its original, un-opened packaging to maintain advertised purity and avoid restocking fees or rejection. Luciteria Science reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. To avoid damage during shipping please use sufficient padding and address the contents to:

Luciteria Inc.
ATTN: Returns
1602 CUNNINGHAM DR NE
OLYMPIA, WA 98516 USA

Shipping and handling charges are non-refundable. Returns on precious metals may be subject to additional fees due to market loss and/or assaying. Custom orders are not refundable. Please consider insuring your parcel. We cannot be held responsible for carrier mishandling or loss in transit.

Refunds
Upon receipt, we will notify you by email with a confirmation and a status update. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 3 business days for your credit to be reflected in your bank account for credit card orders and 24 hours for payment by PayPal.

Exchanges

Luciteria Science will gladly handle any request for exchange on the same item as long as it is in stock and has not been discontinued. If your order has arrived damaged, or the wrong item was received, please contact us at questions@luciteria.com so we can arrange your return and provide you with a prepaid mailing label.